I am a big fan of this year's Madden 13 release, scoring it fairly highly here, but a new problem has cropped up over the last few weeks since my review. At first I thought it was maybe something specific to my system, but then a friend told me he had the same issue with his Sony PlayStation 3 and Madden 13, and I tested it on my other PlayStation 3 and got the same results. What is the issue?
try to quit the game, you run a fairly high chance of the game locking
up, and then the system shutting down improperly with three rapid beeps.
Upon restarting the system, you get the notification to send to Sony
that there was a problem, and then the system goes through the error
checking and restoration of the drive.
thing is, this does not happen every time. If I was to ballpark it
though, I would say around two-thirds of the time I shut down my system,
this issue occurs. I came at it from a variety of different angles:
quit mid-game, back out of the game and sit at the main menu, use the
'quite game' in the PS3 menu, or try directly switching to the different
feature you want - I even went so far as to stand up and walk over and
power down the system using the front-facing button while the game was
running, just so I could shut things down without using my controller.
Even doing the last option was causing my system to freeze before
shutting off, and then giving off the three rapid fire beeps.
odd - but also very disconcerting. I found it quite annoying to have my
PlayStation warning me my hard drive could be corrupt a few times a
day. It was affecting how often I was playing the game, to be sure. The
really odd part? This did not happen when Madden 13 first came out.
This only started to occur after both Madden and the PlayStation itself
received updates. Since I updated both at roughly the same time, I never
really knew which update was to blame.
I began to look
around online and saw that there were quite a few different people
having this issue. I saw it on IGN forums, EA forums, Yahoo! answers
and over a dozen other places. Most people were stumped at the time I
began to first investigate this. Next step? I contacted EA's technical
support. I manage a tech support department for a software company, so I
tend to feel a certain affinity for customer service and tech support
when I contact them. Their jobs are not easy. I joke that no one ever
calls tech support to give two thumbs-up and say "Everything worked
great, thanks!". They usually are pretty upset, so I keep those things
in mind when contacting them.
Still, after filling out
the form, I was told they would be in touch within 48 hours. Nearly a
week later, I got my first point of contact telling me that the issue
was probably corrupted data and that I should backup and then delete
some of my saves. The tech never told me which save files, but there's
about a half-dozen or so associated with Madden 13. I wrote back,
asking which files or all - but never got a response. After about a
week, I just decided to try them all. I was highly dubious that this
would work seeing as I have the issue on two different systems that have
very different saved games on them.
this, the problem still persisted on both machines. Confident that the
file data was not the concern, I was back to the drawing board without
any sort of technical help it seemed. Now here is the part of the story
where having a somewhat iffy internet service provider came in handy.
Two nights in a row, my internet was down, preventing me from even
signing into the PlayStation Network, let alone the EA servers. The
thing is, no lockups those two nights.
So I did some
more digging and found two users on different forums saying that signing
out of the PSN before quitting Madden seemed to resolve the issue.
This seemed to go hand-in-hand with my own findings from the two nights
without internet service, so I went through a series of tests over the
last week and and found that this workaround for the issue does in fact
seem to work 100% of the time:
- Press the PS button on
your controller and navigate to 'Account Management', press the
triangle button and choose to log out of the PlayStation Network
- Press the PS button again to return to Madden. You should see a message about how you have been signed out of the EA servers
- Press the PS button one last time, and now you can choose to quit the game from the PlayStation menu.
have tested this well over one hundred times now, without a single
lockup and crash. I have not seen anything official from EA on the
topic, and their technical support clearly had no idea this was an
issue, but I have seen rumors that EA is now aware of the issue and
plans to release a patch sometime next week to address the issue.
just thought I would share both my experience with the EA support as
well as what appears to be a bulletproof workaround for other
PlayStation 3 users playing Madden and seeing this issue, so they too
can avoid the somewhat nerve wracking messages about a potentially
corrupted hard drive.